Shipping & Refund Policy

We want you to love our products, but we understand that sometimes things don't work out. Here's our policy on returns:

1. Returns Eligibility:

To be eligible for a return or exchange any for a refund, the item must be unopened and unused product within 14 days of purchase, in its original packaging, and in the same condition as received.

Products that are damaged or altered may not be eligible for return or exchange.

Returns must be accompanied by proof of purchase, such as an order confirmation or receipt.

2. Refund Process:

We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help..

Once we receive your return, we will inspect the item(s) and process your refund within 7 business days.

Refunds will be issued to the original method of payment.

3. Return Shipping:

You are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a tractable shipping method for returns to ensure they reach us safely.

4. Exchanges:

Unfortunately, we do not offer exchanges at this time. If you would like a different product, please return your original item(s) for a refund and place a new order.

5. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving your order.

We will provide instructions for returning the item(s) and offer a replacement or refund, including return shipping costs.

6. Hygiene and Safety:

For hygiene and safety reasons, we cannot accept returns on opened or used products unless they are damaged or defective.

If you have any concerns about a product's quality or performance, please contact us before opening it.

7. Exceptions:

Some products may be ineligible for return due to health and safety regulations. Please check the product description or contact us for more information.

Non-Refundable Policy

At Raainbow Tex Fab, we are committed to providing high-quality products and services that meet your expectations. Please read our policy below regarding non-refundable purchases.

1. All Sales Are Final:

   • All purchases made on our website are final and non-refundable. Once the payment is processed and the order is confirmed, we cannot issue a refund or exchange.

2. Product Quality and Description:

   • We ensure that our products and services are accurately described and meet the standards outlined on our website. If you have any questions or concerns about a product before purchasing, please contact us at support@raainbowtexfab.com for assistance.

3. Damaged or Defective Items:

   • If you receive a damaged or defective product, please contact us within 7 days of receipt with evidence (photos/videos) of the damage. We will assess the issue and provide a replacement if applicable.

4. Cancellation Policy:

   • Orders cannot be canceled once they have been processed or shipped. If you wish to modify your order, please contact us immediately after purchase, and we will do our best to accommodate your request.

5. Custom or Personalized Orders:

   • Custom or personalized items are also non-refundable. Please ensure all details are correct before confirming your order.

6. Contact Us:

   • If you have any questions about this policy or require further clarification, please reach out to our support team at support@raainbowtexfab.com or call 9924409104.

By completing a purchase, you agree to abide by the terms of this Non-Refundable Policy.

Thank you for your understanding and support.

7. Changes to This Policy:

We reserve the right to modify or update this returns policy at any time. Any changes will be effective immediately upon posting to our website.

By making a purchase from our website, you agree to abide by the terms of this returns policy.

Delivery Policy

1. Standard Delivery Timeline:

   • Merchants will receive deliveries within 14 days of shipping for all standard orders. This timeline applies unless specific exceptions are communicated at the time of purchase or during the shipping process.

2. Unforeseen Delays:

   • While we strive to meet the stated timelines, deliveries may occasionally be delayed due to unforeseen circumstances such as weather disruptions, logistical challenges, or regulatory requirements. In such cases, merchants will be notified promptly with updated delivery timelines.

3. Tracking and Support:

   • Merchants are encouraged to use the provided tracking details to monitor their shipments. For assistance with delayed or missing deliveries, our customer support team is available to resolve the issue promptly.

4. Exceptions:

   • Bulk or customized orders may have longer delivery timelines, which will be communicated clearly at the time of purchase.